Generals Conditions

Terms and conditions

Legal capacity to contract

The user declares that he is of age (greater than 18 years old) and it has the necessary legal capacity to contract the services offered by DELTHIBERA EXPERIENCE S.L. stating that accepts the connection of this agreement and understand and fully accept the conditions here announced for the use of the website and the services offered.

DELTHIBERA EXPERIENCE S.L is not responsible for the accuracy of the data provided by the user and, therefore, You can not verify the age of them.

PAYMENT AND RESERVATIONS:

The booking will be considered once the total amount of the activity has been satisfied.

Way to pay: Payment shall be paid into the account number: BBVA ES73 0182 0850 49020180 7670  whose owner  DELTHIBERA EXPERIENCE S.L

Concept: PARTICIPANT NAME / PHONE

You must send proof of payment to the following address bicisdeltanatura@gmail.com

ANNULMENT EXPENSES

The customer can cancel your reservation up 48 hours before the service for cause (disease, accident, death, dismissal, subpoena). The refund will be made the day 1 the following month with a penalty of 25% in management expenses.

CONDITIONS OF RESERVES:

Responsible customer group responsible for that all participants are aware of the service (schedules, Location, difficulty level, physicals conditions, cancellation fees and general conditions of service…) as they are written in the information sheet that is provided, there being no possibility of return or refund the same day.

Customer responsible, Upon payment of the reservation, You undertake to make payment of the full.

Business hours: The client, from the moment you hire the services, knows and accepts the obligation to scrupulously comply times. The meeting time will always 10 minutes before the start time. Should any participant arrived with 60 minutes late, This would automatically forfeit all rights to the service.

Given that delays entail additional costs on equipment, vehicles and technical fees, DELTHIBERA EXPERIENCE S.L the right to apply a plus in the event that the client manifest telephone his wish that the monitor wait to perform the activity be reserved.

The company is not liable for loss or damage of personal effects. Only be carried strictly necessary material listed in each of the activities.

Rain and bad weather, depending on the intensity, They may be inconvenient to carry out our services, suspended if they deem it appropriate technical, in that case a change of date or proposed activity, not being obliged to make refunds because these conditions beyond the control of DELTHIBERA EXPERIENCE S.L weather conditions.

The activity does not include travel from accommodation to the start of the activity, the movement will have to be made with the vehicles of customers.

These contractual conditions are mandatory services and client, from the moment you make payment, recognizes and accepts, as well as the group leader assumes that all his classmates have read the booking conditions.

SHIPPING AND CANCELLATION OF ORDERS:

No shipments are made, as this is a rental product at a specific location.

CANCELLATION EXPENSES
The client can cancel the reservation up to 48 hours before the provision of the service for a justified cause (illness, accident, death, dismissal, court summons). The amount will be refunded on the 1st of the following month with a penalty of 25% for management expenses.
RESERVATION CONDITIONS:
The customer responsible for the group is responsible for ensuring that all participants are aware of the service (times, location, difficulty level, physical condition, cancellation fees and general conditions of service…) as written in the fact sheet. provided, there is no possibility of return or refund on the same day.
The responsible customer, when making the payment of the reservation, agrees to make the payment of the total.
Hours: the customer, from the moment he contracts the services, knows and accepts the obligation to scrupulously comply with the schedules. The meeting time will always be 10 minutes before the start time. If a participant arrives 60 minutes late, they will automatically lose all rights to the service.
Given that the delays would result in additional costs on equipment, vehicles, and technician fees, DELTHIBERA EXPERIENCE S.L. the right to apply a bonus would be reserved in the event that the customer expressed by telephone his wish that the monitor waited to carry out the activity.
The company is not responsible for the loss or damage of personal belongings. Only the strictly necessary material indicated in each of the activities may be brought.
Rain and bad weather, depending on the intensity, can be an inconvenience to carry out our services, suspending if the technicians deem it appropriate, in which case a change of date or activity will be proposed, not being required to make returns for being these meteorological causes beyond the control of DELTHIBERA EXPERIENCE SL
The activity does not include travel from the accommodation to the start of the activity, travel must be made with the vehicles of customers.
These contractual conditions of services are mandatory and the customer, from the moment he makes the payment, recognizes and accepts them, as well as the person in charge of the group assumes that all his colleagues have read the reservation conditions.
RETURNS AND REFUNDS

No refunds will be made, as this is a rental product
The client can cancel the reservation up to 48 hours before the provision of the service for a justified cause (illness, accident, death, dismissal, court summons). The amount will be refunded on the 1st of the following month with a penalty of 25% for management expenses.

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